ASSESSMENT OF DISPENSING PRACTICE IN SOUTH WEST ETHIOPIA: THE CASE OF JIMMA UNIVERSITY SPECIALIZED HOSPITAL *Workneh Etefa, Chalachew Teshale, Segewkal Hawaze Dispensing is a crucial part of drug use process. This study aimed at assessing quality of dispensing in Jimma University Specialized Hospital Outpatient Pharmacy. A prospective participatory observation of dispensing process and interview of patient were conducted using checklist and semi structured questionnaire. World Health Organization patient care indicators and other quality indicators were employed. Pearson Chi-Square test was used to determine association and P<0.005 was considered statistically significant. Average number of drugs per prescription was 1.84 and 81% of prescriptions were fully dispensed. Mean labeling score was 2.5 and mean dispensing time was 22.5 seconds. Mean knowledge score was 2.8 and 69% of patients had adequate knowledge. Adequate knowledge was significantly associated with educational status (p<0.005). Correct dosage was recalled by 79% patients and knowledge about correct dosage was significantly associated with age and educational status (p<0.005). Inadequate labeling, short dispensing time and unavailability of essential drugs and dispensing aids reflect discrepancies in quality of care.<br /> International Journal Of Pharmacy 2249-1848 2013-10-01 4 668-674 Copyright (c) Pharma Scholars. All rights reserved 2013